Monitor

With Inconvo you can easily monitor your users’ conversations. Each time you create a conversation it will be added to the conversations table.

Conversations

Every conversation created through the API will be visible in the conversations table. Conversations created in Chat mode within the Inconvo platform will not appear here.

Conversation Feedback

Conversations containing answers with feedback are given a feedback rating of Positive, Mixed or Negative.

Feeback Rating Ranges:

• Positive: averageFeedback >= 0.6 (60% or higher)
• Negative: averageFeedback <= 0.3 (30% or lower)
• Mixed: 0.3 < averageFeedback < 0.6 (between 30% and 60%)

Examples:

• Conversation with all positive feedback: avg = 1.0 → Positive
• Conversation with all negative feedback: avg = 0.0 → Negative
• Conversation with 2 positive, 1 negative: avg = (1+1+0)/3 = 0.67 → Positive
• Conversation with 1 positive, 1 negative: avg = (1+0)/2 = 0.5 → Mixed

Filtering Conversations

Conversations can be filtered by feedback type:

• Negative Feedback: Shows conversations containing at least one answer with negative feedback.
• Positive Feedback: Shows conversations containing at least one answer with positive feedback.

Conversation Details

Clicking on row within the conversations table allows you to view the details of a particular conversation.